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Customization Policy

At Visernic, we believe in offering solutions that are tailored to your specific business needs. Our Customization Policy ensures that you receive services that align perfectly with your objectives, offering flexibility and adaptability for all your project requirements.

1. Scope of Customization

We offer a wide range of customizable services including:

  • Web Development: Tailor-made websites with unique functionality, features, and designs.

  • Mobile App Development: Custom mobile apps that reflect your brand and meet your user needs.

  • UI/UX Design: Personalized design solutions that provide seamless user experiences.

  • Digital Marketing: Tailored strategies to help you reach your target audience effectively.

2. Customization Requests

To initiate a customization, you’ll need to provide specific details regarding your requirements. This can include:

  • Desired features or functionalities

  • Visual design preferences

  • Brand guidelines or other requirements

  • Any third-party integrations or tools you’d like to include

The more detailed your request, the more accurate our solution will be. Our team will review your submission and provide you with an initial consultation and a proposal.

3. Costs and Timelines

Customization often requires additional time and resources. We will provide a detailed estimate of:

  • Cost: The cost of implementing your customization request, including development, design, testing, and deployment.

  • Timeline: Estimated time for project completion, with key milestones outlined.

Note: Customizations beyond the initial scope may require adjustments to the project budget and timeline.

4. Revision Process

We offer a structured revision process to ensure the final product meets your expectations:

  • Initial Review: After implementation, you’ll receive an opportunity to review the customized product.

  • Revisions: A set number of revisions are included in the initial agreement to ensure the solution meets your satisfaction.

  • Additional Changes: Any additional changes beyond the agreed-upon revisions may incur additional charges, depending on the scope of the changes.

5. Limitations

While we aim to fulfill all customization requests, there may be limitations based on:

  • Technical Feasibility: Some features or functionalities may not be possible due to platform or technical constraints.

  • Budget Constraints: Some customization requests may exceed the project’s budget. In such cases, we’ll work with you to find an alternative solution.

  • Third-party Limitations: If you require third-party integrations or APIs, these are subject to their own limitations and availability.

6. Support and Maintenance

  • Post-Launch Support: After the customized project is completed, we offer a period of support (such as our 30 Days of Support) to address any issues, minor tweaks, or adjustments.

  • Long-Term Maintenance: Ongoing maintenance and support services are available at an additional cost if needed.

7. Communication and Collaboration

We emphasize clear and continuous communication throughout the customization process:

  • Regular Updates: You’ll receive regular progress updates and have the opportunity to provide feedback at various stages.

  • Collaboration: We encourage close collaboration between our team and your business to ensure that the final product aligns with your vision.