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Refund Policy

At Visernic, customer satisfaction is our top priority. We are committed to providing high-quality products and services. If you encounter any issues with your purchase or believe the product to be defective, please submit a support ticket to report the problem. Our team will address your concerns promptly.

If your product is damaged, such as content, extension, or layout, please provide a link and a screenshot of the issue when contacting our support.

Refunds Are Not Applicable in the Following Situations:

  • The system works as expected on your side, but the features do not meet your specific needs or you misunderstood the product’s capabilities.

  • Your requirements were customized, and you no longer need the product.

  • You find another software solution that better suits your needs.

  • You no longer require the website or service.

  • The features provided do not meet your expectations or were not as comprehensive as anticipated.

  • Your server environment is incompatible with our system.

  • If you have already downloaded the product.

Refunds Will Be Considered in the Following Cases:

  • The product is fully non-functional or significantly different from the demo version.

  • You opened a support ticket and did not receive a response within 48 hours (2 business days).

  • The product description was misleading or inaccurate.

Additional Information:

  • Refund Processing Time: Refunds can take up to 45 days to reflect in your account, depending on the bank and payment method.

  • Refund Processing Fees: A 20% processing fee (4% gateway fee, 9% dispute fee, and 7% processing fee) will be deducted from any refunded amount.

  • Account Cancellation: You may cancel your account at any time, but please note that no refunds will be issued upon cancellation.

  • Product Restrictions: Once a refund request is processed, you will no longer be able to download or use the product. Refunds are not available if the product has been downloaded.

We aim to maintain transparency and ensure that you are fully informed throughout your experience with Visernic. If you have any questions or concerns regarding this policy, please do not hesitate to contact our support team.